Effective Date: 15th September, 2025
Sareena, owned and operated by Ezdihar LLC ("we," "us," "our"), is committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the Sareena app. By using the app, you agree to this policy.
When you sign up or use the Sareena app, we collect the following personal information:
Name
Mobile Number
Email Address
This information is necessary for creating and managing your account, communicating with you about your account and bookings, and providing you with the services offered by Sareena.
We use the personal information we collect to:
Create and manage your account: Your name, mobile number, and email address are used to set up and maintain your Sareena account.
Communicate with you: We may contact you regarding your account, bookings, cancellations, or any issues related to your use of the app.
Provide customer support: To address any inquiries or issues you may have while using the app.
We may share your personal information in the following ways:
Service Providers: We may share your data with third-party service providers, such as payment processors, to help fulfill bookings and provide customer support.
Other Users: Your name and profile information may be visible to other users in the context of your account, such as when making bookings or submitting reviews.
Legal Requirements: We may share your information if required by law or in response to legal requests.
We do not share your personal information with third parties for marketing purposes without your explicit consent.
We use industry-standard security measures to protect your personal information, including encryption and secure servers. While no system is completely secure, we take reasonable steps to safeguard your data against unauthorized access, use, or disclosure.
We retain your personal information as long as your account is active. If you choose to delete your account, we will remove your personal data from our system within a reasonable period.
We may use cookies and similar technologies to enhance your experience and analyze how you interact with the app. By using the app, you agree to the use of cookies. You can manage your cookie preferences in your device settings.
Sareena is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from children under 13, we will take steps to delete that data as soon as possible.
Under applicable data protection laws, including the Oman Personal Data Protection Law (PDPL), you have the right to:
Access and Correct: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
Delete Your Data: You can request the deletion of your personal data ("right to be forgotten").
Withdraw Consent: You may withdraw your consent to the processing of your data at any time.
Data Portability: You can request a copy of your data in a machine-readable format.
Object to Processing: You may object to certain types of data processing, such as for marketing purposes.
To exercise any of these rights, please contact us at support@ezdihar.org.
Your data may be stored and processed outside of Oman in countries such as the United States or other locations where our service providers are based. We take steps to ensure that your data is protected according to applicable privacy laws.
We may update this Privacy Policy from time to time. Any changes will be reflected by revising the "Effective Date" above. If there are major changes, we will notify you through the app, website, or email. By continuing to use Sareena, you accept the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:
Ezdihaar LLC
Email: support@ezdihar.org
Copyright © 2025 Ezdihar All rights reserved.